Privacy Policy — remi77

remi77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or otherwise interacts with https://remi77.app (the "Platform"). This Privacy Policy explains our practices regarding the collection, use, storage, transfer, and deletion of personal data, and outlines the rights available to you as a data subject.

This Policy applies to:

• Registered Members who hold an active remi77 account and use any product offered on the Platform, including the Sportsbook, live casino, online slots, togel (Indonesia's traditional numbers lottery), and poker tournament features.
• Prospective Members who visit the Platform without completing registration, including individuals who abandon the registration process part-way through.
• Former Members whose accounts have been closed, for the period during which remi77 is required to retain their data under applicable regulatory obligations.
• Any individual who contacts remi77 customer support, whether or not they hold an account.

This Policy does not apply to third-party websites, services, or applications that may be linked from the Platform. remi77 has no responsibility for the privacy practices of those third parties. We encourage you to review the privacy policy of any external service before providing your personal data to it.

remi77 is an internationally licensed offshore online betting platform. Its primary user base consists of English-preference players located in Indonesia, including residents of Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and other major Indonesian cities. All account balances and transactions are denominated in Indonesian Rupiah (IDR / Rp).

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, either alone or in combination with other data. Examples include your full name, email address, date of birth, national identity number, bank account number, IP address, and device fingerprint.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, combination, restriction, erasure, or destruction.
• "Data Controller" means remi77, the entity that determines the purposes and means by which your personal data is processed.
• "Data Processor" means any third party that processes personal data on remi77's behalf and under remi77's documented instructions — for example, our KYC verification provider or payment gateway partner.
• "Member" means any individual who has completed remi77 account registration and whose account remains in active, suspended, or closed status.
• "KYC" (Know Your Customer) means the identity and address verification process required before a Member may process withdrawals or access certain account features.
• "Cookie" means a small text file placed on your device by the Platform to facilitate session management, preference storage, and, where applicable, anonymized usage analytics.
• "Special Category Data" means personal data that is particularly sensitive in nature and warrants heightened protection — including data revealing racial or ethnic origin, religious beliefs, health data, or biometric data used for identification purposes.

remi77 collects personal data through multiple channels, including directly from you during registration and account use, automatically through your interaction with the Platform, and from authorized third-party verification providers. The categories of data we collect are described below.

• Technical Data: IP address, browser type and version, operating system, device type and model, screen resolution, and time zone setting.
• Usage Data: Pages visited on the Platform, features accessed, game sessions initiated (including game title, bet amount, outcome, and session duration), click paths, and navigation patterns.
• Session Data: Login timestamps, session duration, logout method, and concurrent session indicators.
• Cookie & Tracking Data: Cookie identifiers, session tokens, and anonymized analytics identifiers as described in Clause 9.

• KYC Verification Providers: Identity verification results, document authenticity checks, and PEP (Politically Exposed Person) or sanctions screening results from our licensed KYC partner.
• Payment Processors: Transaction confirmation codes, payment status updates, and fraud-screening signals from our payment gateway and the relevant bank or e-wallet operator.
• Fraud Prevention Services: Device fingerprint reputation data and IP risk scoring from third-party fraud intelligence providers used to protect Members from account takeover attacks.

remi77 does not collect, request, or store: your social media login credentials or full social media profile data; your device contact list or call history; biometric data (fingerprints, facial geometry) beyond what may be included in a KYC selfie photo; your browsing history on websites other than remi77.app; or precise real-time GPS location data.

remi77 uses the personal data described in Clause 3 for the following specific, documented purposes:

• Account Management: To create, maintain, and administer your remi77 Member account, authenticate your identity at login, and manage account settings and preferences.
• Service Delivery: To process your bets across all Platform products (Sportsbook, live casino, slots, togel, poker), settle winnings to your account balance, and process deposits and withdrawals via your registered Indonesian payment method.
• KYC & Regulatory Compliance: To verify your identity and age (21+ requirement), screen against sanctions and PEP lists, and comply with the anti-money laundering (AML) obligations imposed by remi77's licensing authority.
• Fraud Prevention & Security: To detect and prevent unauthorized account access, identify suspicious transaction patterns, investigate potential bonus abuse or multi-accounting, and protect the integrity of the Platform for all Members.
• Customer Support: To respond to your inquiries submitted via live chat or email ([email protected]), resolve disputes, and maintain a record of your support history for continuity of service.
• Responsible Gaming: To monitor account activity for behavioral patterns consistent with problem gambling, honor your self-imposed limits and self-exclusion requests, and proactively contact you if our welfare team identifies concern signals in your wagering pattern.
• Platform Improvement: To analyze aggregated, anonymized usage data to identify technical issues, optimize the user experience, improve game and product offerings, and inform our content strategy.
• Marketing Communications: To send you promotional offers, bonus notifications, and event announcements via email or in-Platform messaging, where you have provided marketing consent. You may withdraw this consent at any time through your account notification settings or by contacting support.
• Legal Obligations: To comply with lawful requests from our licensing authority, applicable courts, law enforcement agencies, or financial intelligence units requiring disclosure of specific Member data.

remi77 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely on are:

• Contractual Necessity: Processing that is necessary to fulfill the contractual obligations between remi77 and you as a Member — including operating your account, processing bets, and handling deposits and withdrawals. Without this processing, we would be unable to provide the services you have contracted for.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements — including KYC identity verification, AML transaction monitoring, and responding to lawful data requests from remi77's licensing authority or competent public bodies.
• Legitimate Interests: Processing necessary for remi77's legitimate business interests, where those interests are not overridden by your own privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics for service improvement.
• Consent: Processing for non-essential purposes for which you have provided explicit, freely given, specific, informed, and revocable consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

remi77 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

remi77 engages vetted third-party service providers who process data strictly on our behalf and under our documented instructions. These include:

• KYC Verification Partner: Processes identity document images and biometric selfie data to verify Member age and identity. Data is retained by this provider only for as long as required by our joint compliance obligations.
• Payment Gateway & Banking Partners: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) receive only the payment details necessary to process a specific transaction.
• Fraud Intelligence Provider: Receives anonymized device and IP signals to generate risk scores for login and transaction events. No directly identifying data (name, national ID, bank account) is shared with this provider.
• Cloud Infrastructure Provider: Hosts remi77's servers and databases in a secure, access-controlled environment. Data is stored in encrypted form and the provider has no ability to read or use your data for its own purposes.
• Game Content Studios: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft receive a session token and anonymized player identifier to initialize a game session. They do not receive your name, bank details, or contact information.

remi77 may disclose personal data to regulatory bodies, law enforcement agencies, courts, or financial intelligence units where required to do so by law, by a court order, or by the terms of our operating license. In each case, we will disclose only the minimum data required and will, where permitted, notify you of any such request.

In the event that remi77 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect, with a reasonable opportunity to close your account if you do not wish your data to be transferred.

remi77 may share your data with any third party not described above where you have provided explicit, informed consent to that specific sharing. You may withdraw such consent at any time by contacting support.

remi77 operates as an internationally licensed offshore platform. Accordingly, some of the personal data we collect may be stored on or processed by servers and service providers located outside Indonesia. Where data is transferred to a country that does not provide a level of data protection equivalent to the jurisdiction in which remi77 is licensed, we implement the following safeguards:

• Standard contractual clauses (SCCs) or equivalent data transfer agreements that bind the receiving party to data protection standards consistent with this Policy.
• Technical measures including end-to-end encryption for data in transit and AES-256 encryption for data at rest, ensuring that data remains protected regardless of the jurisdiction in which it is stored.
• Contractual limitations restricting the recipient from processing the transferred data for any purpose beyond the specific service being provided to remi77.

By using the Platform, you acknowledge that your data may be transferred internationally in accordance with the safeguards described in this clause.

remi77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, or licensing retention obligations. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Data subject to an ongoing legal hold (e.g., involved in active litigation or regulatory investigation) will be retained until the hold is lifted.

remi77 uses cookies and similar tracking technologies to operate the Platform effectively and, where you have consented, to analyze usage patterns. The categories of cookies in use are:

These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens that keep you logged in, security cookies that protect against cross-site request forgery (CSRF), and load-balancing cookies that route your requests to the correct server. No consent is required for these cookies as they are necessary for the delivery of the service you have requested.

With your consent, remi77 uses anonymized analytics cookies to understand how Members navigate the Platform, which features are most used, and where technical friction points may exist. The data generated by these cookies is aggregated and does not identify individual users. You may opt out of analytics cookies through your browser's cookie settings at any time without affecting your ability to use the Platform.

These cookies remember your account preferences — such as your selected sports markets, preferred game lobby view, or deposit method shortcut — to provide a more personalized experience on your next visit. They expire at the end of your browsing session or after 30 days, whichever occurs first.

remi77 does not deploy advertising cookies, retargeting pixels, cross-site tracking technologies, or any cookie that shares your browsing behavior on remi77.app with advertising networks or social media platforms.

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your account and using the Platform. Instructions for managing cookies in the most common browsers are available in their respective help documentation (Chrome, Firefox, Safari, Edge).

As a data subject whose personal data is processed by remi77, you hold the following rights. To exercise any of these rights, please contact us via 24/7 live chat or by emailing [email protected] (plain text — not a clickable link). We will acknowledge your request within 24 hours and respond substantively within five (5) business days.

• Right of Access: You may request a copy of all personal data remi77 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For changes to your registered name or date of birth, you will be required to provide supporting documentary evidence.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where it has been processed unlawfully. This right is subject to overriding retention obligations described in Clause 8.
• Right to Restriction of Processing: You may request that remi77 temporarily restrict the processing of your data — for example, while a rectification request is being assessed, or while you contest the legitimacy of our processing.
• Right to Data Portability: You may request a copy of the personal data you provided to remi77 in a structured, commonly used, machine-readable format (JSON or CSV), for the purpose of transferring it to another service provider, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests — including direct marketing communications — at any time. We will cease that specific processing activity unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time through your account notification settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

remi77 strictly prohibits access to or use of its Platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

remi77 enforces this requirement through mandatory KYC age verification for all Members. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on remi77 using fraudulent age information, please contact support immediately via live chat.

remi77 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Key measures include:

• Encryption in Transit: All data exchanged between your browser and our servers is encrypted using TLS 1.3 (Transport Layer Security). Older, less secure protocols (TLS 1.0, SSL 3.0) are disabled across all remi77 infrastructure.
• Encryption at Rest: Sensitive data fields — including financial account details, identity document images, and authentication credentials — are encrypted at rest using AES-256 encryption with access-controlled key management.
• Access Controls: Access to production systems and Member data is restricted to authorized remi77 personnel on a strict need-to-know basis. All access is logged, monitored, and subject to periodic review. Multi-factor authentication is mandatory for all administrative accounts.
• Penetration Testing: remi77 engages independent security professionals to conduct regular penetration tests and vulnerability assessments of our platform infrastructure. Critical findings are remediated within a defined and tracked timeline.
• Intrusion Detection: Automated intrusion detection and anomaly-monitoring systems operate continuously across all remi77 network infrastructure, with real-time alerting to the security team.
• Data Breach Response: In the event of a personal data breach that poses a high risk to Members, remi77 will notify affected individuals without undue delay and within the timeframe required by our licensing authority, providing clear information about the nature of the breach and the steps taken in response.

The remi77 Platform may contain references to or links leading to third-party websites, such as official league websites (BRI Liga 1, EPL, Champions League), game studio portals, or payment provider information pages. These links are provided for informational convenience only.

remi77 has no control over the content, privacy practices, or data security standards of third-party websites. This Privacy Policy does not apply to any website that is not operated by remi77. We strongly recommend reviewing the privacy policy of any third-party site before providing it with any personal data. remi77 accepts no responsibility or liability for the privacy practices of any third party.

remi77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify active Members via the email address registered to their account and/or by displaying a prominent notice on the Platform for at least seven (7) days before the revised Policy takes effect.

The "Effective Date" and "Last Reviewed" date displayed at the top of this Policy will be updated each time a revision is published. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated practices. If you do not agree with any revision, you must stop using the Platform and may request account closure in accordance with Clause 3.4 of the Terms & Conditions.

remi77 maintains an archive of previous versions of this Privacy Policy. Members may request a copy of any prior version by contacting customer support via live chat.

If you have any questions, concerns, or requests relating to this Privacy Policy or remi77's data practices, please contact our support team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, 365 days a year directly from any page on the remi77 Platform. Our Indonesian-speaking and English -speaking agents are available at all hours to assist with privacy-related queries, data subject requests, and account matters.
• Email: [email protected] (plain text — not a clickable link). For privacy-related requests, please include "Privacy Request" in your subject line and provide your registered username and email address so we can locate your account promptly. We aim to respond to all privacy inquiries within one (1) business day.
• Postal / Correspondence: remi77's registered offshore business address is available on request via the live chat support channel. Written correspondence is accepted for formal legal notices only.